I want to return an item because it's damaged

If you receive an item that is faulty or incorrect, please notify us within 7 days. We will replace the goods or refund your payment, as appropriate. Please make sure you retain all original packaging, including outer packaging, to use if returning the goods. If the goods are incorrect please rerturn them without removing the cellophane wrapper.

To return an item you'll need to contact us by email on the web page contact us .Will provide you return address by return email.

I want to return an item because I have changed my mind

Return of unwanted items is at our discretion and we'll only consider returns on goods that are unopened and in original condition with all the tags and/or packaging. Please notify us within 7 days of receiving the item if you wish to return it.

Unless the goods are faulty or incorrect, you will be responsible for the delivery cost and ensuring that the goods arrive in perfect condition. We suggest you send them via a delivery service that requires a signature, such as recorded or special delivery.

 

- The reason for the return and whether a refund or return is required.
- A copy of the invoice with the order ID
-  

Please note, we can't accept a returned item without   invoice.

If your question isn't answered by our FAQ then you can contact our customer service team about your order:

Email:info@shopVietPho.com